Return Policy

We take pride in providing healthy, high-quality plants. If your plant arrives damaged, defective, or not as described, we're here to help. Please review our return policy below:

1. Eligibility for Returns

• Damaged or Defective Plants: If your plant arrives visibly damaged or defective, please notify us within 48 hours of delivery.
• Wrong Plant Received: If we sent the wrong plant, please let us know within 48 hours of receiving the incorrect item.

2. Return or Replacement Process

• Photo Documentation: To begin the return process, send us clear photos of the plant(s) showing the damage or defect.
• Contact: Email us at joy@lunarsunshinecreatures.com with your order number and photos.
• Evaluation: We will evaluate the photos and determine if the plant is eligible for a replacement or refund.

3. Return Timeframe

• Damaged or defective plants must be reported within 48 hours of delivery for consideration. Unfortunately, reports after this timeframe may not qualify for a return or refund.

4. Refund or Replacement Options

• Replacement: If the plant qualifies, we will replace it with a similar plant of the same value at no additional cost.
• Refund: If a replacement is not available, we will offer a full refund.

5. Exclusions

• Improper Care: We are not responsible for plants that have suffered due to improper care, lack of watering, or unsuitable growing conditions.
• Weather Damage: Plants damaged by extreme weather conditions after delivery are not covered. If you received a plant with weather protection, it is covered if delivered with cold damage.